Returns and Refunds Policy

At RussianFoodS, we prioritize your satisfaction and the safety of our food products. Due to the perishable nature of our items, we offer returns or replacements on damaged or incorrect products reported within 24 hours of delivery.

Return Process

• 1.
  Report the Issue

  Contact our customer support team within 24 hours of receiving your order, providing your order number and clear photos of any damaged or incorrect food items.

• 2.
  Review and Approval

  Our quality assurance team will review your request to ensure it meets our safety standards and verify the condition of the products reported.

• 3.
  Return or Disposal

  If approved, we will provide instructions on whether to return the item using a prepaid label or to safely dispose of the perishable goods.

• 4.
  Refund Processing

  Once confirmed, a refund will be issued to your original payment method or a replacement shipment will be dispatched at no additional cost.